CRM & Claims

The importance of a CRM for your furniture business

In the furniture industry, repeat custom is a ticket to success and a good CRM strategy can result in increased profits for your business. 

It’s how businesses build a relationship with their customers, with hopes that in turn it will create customer loyalty and customer retention. Loyalty and retention are two qualities that largely affect a company’s revenue, so it is not an area of your business that you want to fall behind on!

After-sales service in furniture

It’s a given that providing good service is important for obtaining new customers and leading them to complete a purchase, but there needs to be just as much focus on the service provided after the purchase is complete. 

Providing a consistent and helpful service to customers after they’ve already purchased is key to encouraging repeat purchases.  

Information on your customers will be stored in TRIMIT furniture so you can use the system as a foundation to improving after-sales service.

TRIMIT furniture gives you a constant and accurate overview of where the customer's order is and when the customer can expect delivery, with built-in functionality to handle returns. Ensure a timely response to the customer to provide regular updates. 

CRM and claims with TRIMIT furniture

Implementing the TRIMIT furniture solution will be hugely beneficial for analysing customer behaviour and identifying where processes within the business are going wrong. 

The solution stores information about the causes and explanations for the return of an item which can be used for statistics, supplier follow-up, etc.

Key Benefits

  • Returns and claims handling
  • Registration of causes and solution
  • Statistics on returns and claims
  • Queries
  • Orders
  • Invoices
  • Deliveries
  • Web-based B2B Webshop for inquiries
Microsoft Dynamics 365 Business Central

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