As a Business Central Account Manager, you will play a pivotal role in managing key accounts and developing new business opportunities within our existing customer base. This role demands a seasoned account manager with a background in Microsoft Dynamics NAV/Business Central (BC). You will work closely with the wider Ocean Dynamics team and be responsible for managing customers of all sizes, from large corporates to smaller businesses.
- Maintain and strengthen relationships with current clients through regular communication, meetings, and on-site visits.
- Manage complex renewals, wave updates (BC), and daily business-as-usual operations to ensure customer satisfaction and retention.
- Develop an in-depth understanding of Microsoft licencing and promotions to guide clients through their software procurement process.
- Build and execute account management plans for each client to achieve targeted sales goals.
- Collaborate with Independent Software Vendors (ISVs) and manage relationships with add-on providers to ensure seamless integration with Business Central.
- Identify upgrade and sales opportunities within existing customer base and create detailed opportunity documents.
- Articulate advanced product features and benefits, product future direction, and overall Microsoft solutions at the C-level.
- Display commercial awareness, understanding market trends and how they impact clients.
- Proven experience as an Account Manager, preferably within the Microsoft Dynamics NAV/Business Central sector.
- Experience in engaging and influencing C-level executives.
- Strong understanding of Microsoft licensing and promotions.
- Experience managing large corporate accounts and smaller customers with a demonstrated ability to maintain customer relationships and ensure customer satisfaction.
- Ability to build strong relationships with ISVs and manage day-to-day interactions.
- Excellent presentation and communication skills.
- Strong commercial awareness and understanding of market trends.
- Ability to work collaboratively within a team and with cross-functional teams.
Why Join Ocean Dynamics?
Unleash your potential and dive into unparalleled opportunities with Ocean Dynamics, the UK's leading Microsoft Partner. Join our team, work with cutting-edge technologies, and ride the wave of success in the digital revolution. With comprehensive training, competitive compensation, and a collaborative culture, you'll make an impact, shape businesses, and unlock your professional growth. Join Ocean Dynamics today and redefine what's possible in the world of technology.
Job Title: Business Central Account Manager
Department/Group: Ocean Dynamics - Account Management
Location: Home Based, Head Office - Guildford
Line Manager: Commercial and Business Unit Direct
Additional details: Pension, access to additional benefits via Perkbox.